Important Information

T.R.E. Holdings Pty Ltd. ABN 49 088 373 880 and its subsidiary businesses (The Company) are committed to protecting user privacy. We understand and appreciate that visitors and users of this web service are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

The Company has established a privacy policy based on 11 information Privacy Principles as set down in the Commonwealth Privacy Act 1988. http://www.privacy.gov.au/act/privacyact/index.html and also utilised where practical the Queensland Government Information Standards 42 Guidelines (IS42). http://www.iie.qld.gov.au/site/informationstandards/default.asp

1. COOKIES

This website uses cookies to store membership information only. If you have configured your browser to reject all cookies you will still be able to generally browse through our sites.

When you visit this website, our server makes a record of your visit and logs the following information for statistical purposes only—the user's server address, the user's top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser you use.

No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.

What is a cookie?

A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser, which stores it for later use. The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages. So, for example, instead of seeing just a generic welcome page, you might see a welcome page with your name on it.

The name cookie derives from UNIX objects called magic cookies. These are tokens that are attached to a user or program and change depending on the areas entered by the user or program. Cookies are also sometimes called persistent cookies because they typically stay in the browser for long periods of time.

2. PURCHASING

Personal and financial information provided when you purchase an item or renew a membership is protected at all stages of the transaction. In order to process your payment we need to know your name, address details, e-mail address and your order.

Where applicable, your credit card details are entered directly into our financial institution's system (National Australia Bank) and are not collected by our servers or transmitted from our site. They are NOT known to our system.

Downloading a payment form (pdf file) will enable you to submit financial information manually via surface mail. Any personal and financial information contained on this document is stored, maintained and disposed of in accordance with the 1988 Privacy Act requirements.

3. E-MAIL

E-mail correspondence sent to The Company will be treated as a public record and will be retained as required by the Libraries and Archives Act 1988 (Qld) and other relevant regulations.

E-mail messages are monitored by our Systems Administrator for troubleshooting, spam and maintenance purposes.

4. YOUR PERSONAL DETAILS

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law.

However, if you are a member – through student enrolment, product purchases or subscription to our regular publications, your details may be retained and used for the following purposes:

• administrative and operational purposes
• to deliver superior web services
• to market web services
• to prevent any unauthorised access to member details
• to make recommendations to members about other services The Company offers that may be of interest to you
• to comply with any applicable laws and/or regulations
• for such further and other lawful uses in connection with The Company’s activities consistent with this Privacy Statement

5. HOW ARE YOUR MEMBER DETAILS UPDATED

The Company strives to maintain up to date and accurate information about members of sites.

Only student enrolment, buyer contact and membership information is retained by The Company. T.R.E. members can view this information and update it at their discretion at any time by using the "My Account" option on their The Company home page.

6. LINKS TO OTHER WEB SITES

The Company is not responsible for the privacy practices or content of any other sites linked to this site.

7. CONTACT

If you have any queries about our privacy and security please contact our Privacy Manager on wbrown@mincrs.com

Security Statement

Your information is secured through both password protection and the use of encryption. These two measures combine to help ensure the confidentiality, integrity and authenticity of your online transactions with us.

Passwords

When you register with The Company you provide a username and password that can later be used to log in to our secure facilities. This username and password is linked to your customer reference number and consequently allows you to access information about your rights.

We encourage you to change your password frequently. It is important that you use a password that cannot be easily guessed and that you do not let anyone else know your password.

We tightly control the management of usernames and passwords. One of the ways we do this is to ask you to provide two sets of questions and answers which we call "shared secrets". Shared secrets are known only to you and The Company. These secrets provide an additional method of verifying your identity in case you forget your password or need other assistance in relation to your rights.

Protecting your data with encryption

When you use The Company’s secure access area (accessed by logging in) all information sent between your browser and The Company is encrypted. The Company uses 128 bit SSL (Secure Sockets Layer) encryption, the highest level of encryption currently available. This is a widely-used web technology that encrypts and decrypts a message for online transmission.

In the changing world of technology, we understand that while this technology is suitable for today, newer technologies may provide stronger security, better efficiency and greater convenience in the future. Hence, we are constantly reviewing newer technologies as they mature and become available.

How do I know my information is being encrypted?

Once you have logged in to the website you are in a "secure session" and all information passing between you and The Company is encrypted. To verify your secure session a padlock icon will appear at the bottom corner of your browser window (for Microsoft Internet Explorer and Netscape Navigator) and the first part of the web address (URL) in the browser address window will read "https" instead of "http".

Other ways of transacting with The Company

You should be aware that there are some inherent risks associated with the transmission of information via the Internet. If you do not wish to use our Online Services, you can transact with us by post, fax or telephone (contact information).

Storage of your information.

We are serious about the security of your information. The Company uses industry standards for the protection of information collected from users. This information is securely stored and access is restricted to authorised personnel. Our internal network and databases are protected from unauthorised access using firewall, intrusion detection and other technologies.